➟ British Airways compensates trapped travelers with free hotels, spending money, holiday

This is remarkable customer service/damage control from an airline I routinely hear complaints about. English travelers trapped in Japan (for potentially nine days) were rewarded with free hotel stays, a flight to New York, where they were put up for a few days in 4-star hotels and given money for food, and then flown back to Glasgow via Dublin.
So instead of sleeping in airports like most other people, they had a free holiday on the side, complete with champagne and leopard-print bathrobes.