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Bad Connection: Inside the iPhone Network Meltdown | Magazine
http://www.wired.com/magazine/2010/07/ff_att_fail/all/1

They’d always end up saying, ‘We’re going to have to escalate this to senior AT&T executives,’ and we always said, ‘Fine, we’ll escalate it to Steve and see who wins.’

(via Instapaper)

Digging through my Instapaper queue to read this article from eight months ago. Not sure “We’ll escalate this to Tim and see who wins” has quite the same ring to it.