- Been feeling pretty crap, so it was good that we went out and got me some air this week. Early in the week we visited the Gardens By the Bay at night, to err… see some dahlias. Apparently they’re a thing appropriate to the Chinese New Year season. The iPhone 12 Pro’s night mode and ProRAW came in pretty handy.
- Sunday was a day for some exhibitions. Somehow, I’d never been (or can’t remember having been) to the Gillman Barracks “art precinct” — don’t ask me what makes a precinct versus a district or development. In any case, old British-era army barracks turned into galleries.
- Having been stuck at home or familiar places for most of the last few months, my cameras haven’t been getting much use. The Leica CL was selected for this particular excursion and boy is it a joy to use; mostly because I shoot in Program Mode and don’t have to fiddle very much.
- I didn’t listen to music for many days. I got into Clubhouse thanks to a kind mutual named Brian Li on Twitter, and spent many hours just listening to people talk in various irritating ways that reminded me of being on conference calls. But at least now I can leave at will and pick the subject matter.
- Most of my Clubhouse time has been spent in crypto-related rooms, and if you follow any of it, last week was a fairly interesting period. Various DeFi assets rose by a large factor, and then the week closed with Michael Saylor/Microstrategy’s annual World.Now conference which was aimed at helping other corporations ‘connect their balance sheets to the Bitcoin network’. Oh yeah, and Elon Musk toyed around with Dogecoin and lots of people bought it (it’s now technically the next week and Tesla just declared a $1.5bn investment which has sent the BTC price to $44,000).
- A revelation: the more time I spend reading articles, watching YouTube videos, and listening to Clubhouse conversations about crypto, the more I understand what it’s like to be radicalized online. There’s a gradual envelopment into a new worldview that quickly becomes the default. And when you start to read something that argues the opposite, you want to close the window. Catchy phrases that embody the core philosophies spring forth in your head in response to triggers you hear (e.g. going to the moon, hardest money in the world, stack sats). You can’t imagine what it’d be like to not believe. Of course things will play out this way! How is it so many people can’t see the future when it’s right in front of them?
- I weighed myself at the end of last weekend’s staycation, which arguably came at the end of a multi-month odyssey of bad eating, and found that I was heavier than I have been in at least 6 years. So the first half of this week was devoted to eating salads and lowering my caloric intake as much as possible. I also skipped drinking every day, and I think it’s come down a touch. I will have to keep this going in an effort to return to a figure that could be called normal (both on the scale and irl).
- No surprises, but Christmas was different and the lead up was even less detectably Christmas-feeling than it is every year — I am prone to declaring that ‘THIS year, it really doesn’t feel like Christmas’, every single time. Nonetheless, efforts were made, and I shall probably look back on this year’s edition with fondness.
- There was work to be done up to the last minute of Christmas Eve, and there’ll be some work to do next week too, but I am looking forward to a bit of a rest and some reading/gaming in early January. I say this here to remind myself to actually do it, and not just scroll Twitter on the couch for days.
- It’s not often that I fire up the podcast app and listen to anything, but I uncharacteristically spent a few hours this week on financial/investing-related content, which will hopefully help to set up a better 2021. I don’t know why I spent the first half (or more) of my life resistant to the idea of understanding economics and money; well, I suppose I can make a guess as to the underlying repulsions, but it’s never too late to change your mind and try to let some new thoughts in.
- My birthday was months ago, but I think the realization only started to land in the last few months (and almost completely subconsciously!). I was talking to someone awhile ago about how you just one day catch yourself changing up stuff or trying new things, and oh hey what a coincidence 4-0, and they said yeah, it’s a real thing and it’s started happening to me too, except a year in advance. I’m always lagging.
- A reunion of sorts: Many years ago, possibly a decade, I chanced upon a wonky, clearly Not Proper Art painting at the Affordable Art Fair and sort of fell for it. It was an underdog. It was absolute innocence, defenseless against the world. Kim hated it and walked us away. I wanted to go back for another look and maybe take a photo but never got the chance. In any case, it was way too expensive for me to even consider. As with all things that get away, you want them even more, irrationally. I remember calling the gallery up for the local artist’s name and writing it down in Evernote. And all these years, I’ve been holding a vivid memory of it in my head, and I bring it up from time to time to tease and horrify Kim with the idea of putting it up in our home. We found it online this week. It’s still unsold, at the same gallery. The price has come down by about half. I have money these days. It’s still higher than it probably should be. I don’t know. It’s almost exactly as I remembered it. Maybe I’ll buy it just to scratch the itch and close the book.
- App of the Week: Mimi Hearing Test [iOS]. This free app will test your hearing in about 5 minutes if you have a pair of headphones that they’ve calibrated for, and tell you how degraded your ears are. It outputs an “audiogram” assessment to Apple’s Health.app, which can be used to tune the sound quality of AirPods beyond the usual Hearing Accommodations. It’s pretty great and I think everyone should try it.
- Some weeks don’t feel like very much at all, even if they kept you busy at time. Taking stock on a Sunday and realizing this is a bit like how your brain sorts experiences into Keep/Forget piles while you sleep, I think. Many things happened, few of them really mattered. Forward, onward.
- I’ve now twice experienced cocktail bars that are taking reservations and then telling you you’ve got between 90–120 mins before they turn your table over to the next group. This is definitely new to pandemic times and odd to me. If you’re sitting down at 8pm with some friends, you’re just getting started at 90 mins, and very likely to spend a lot more in the 90 minutes after that.
- I think it’s related to the current regulation that says they have to stop serving alcohol at 10:30pm. I thought restaurants had to stop serving in general, so we can all go home and drive the chances of spreading infections down just that little bit more, but no! They can keep on serving you food and dessert into the night; it’s just alcohol that has to stop at 10:30pm. Don’t get it. On the other hand, there’s a business opportunity here to just run very nice pop-up mocktail bars that feel like proper nice bars to have a chat, for people who are already well buzzed and ahead by the time 10:30 comes about.
- I just bought Cocktail Party, an iPhone cocktail recipe app that hooked me by having a generous attitude. I was searching for some info and came across their website, which has all the recipes out there in the open. If you want the convenience of an app, and the ability to enter what ingredients you have so they can tell you what drinks you might make next, you drop $4 USD. I did it without a second thought, which I RARELY do. I just really liked their business model and approach.
- I think this may be related to a certain emotional state I’m in after having watched all 10 episodes in the first season of Ted Lasso (Apple TV+). Everything about this show repelled me when I scrolled by it in the catalog: the fact that it’s an American comedy sitcom, that it involves football (soccer), the name that says nothing, his mustache, the promise of being a feel-good something. But @hondanhon rated it on Twitter a few days ago, calling it “a hundred thousand dollars of therapy that every person needs” and “a striking show for our time”. Now after bingeing the whole thing in a night and a morning, I concur. They’ve succeeded in crafting an uplifting show that doesn’t make you want to gag, around a positive hero who tries harder than anyone possibly could — but inspiringly so.
- I must mention the release of Gimme Some Truth, a new compilation of John Lennon’s “greatest hits” on the occasion of his 80th birthday. I spent the weekend playing it any time music was desired, and they simultaneously don’t make them like this anymore and didn’t back then either. The whole affair has been completely remixed and remastered from the original tapes, on all-analog equipment to boot. It sounds impeccable: so much cleaner than the recordings we already had, and some people will have the pleasure of playing Blu-Ray audio discs with Dolby Atmos. I don’t know why Apple Music doesn’t provide surround mixes of select albums that work with the new spatial audio feature of the AirPods Pro. Anyway, read about the album (JohnLennon.com) and give it a listen (Apple Music).
The debut of HEY email has been an interesting case study in launching a new service, in part because it took place on social media — a two-way street that led to them getting public feedback that’s already led to significant changes. As others have done in recent years, the launch was a staggered rollout with invite codes and a waitlist, and the resulting members-only feel and scarcity drove tens of thousands more to join the waitlist. Some say this is intentional marketing, but it’s also legitimately done to manage the experience when someone isn’t sure how much interest there will be.
I took notes on my hands-on experience in a previous post, and have spent a week now getting to grips with it, trying to picture it as my primary email service for the foreseeable future. The commitment isn’t just a new email address to inform people about; it’s also paying a perpetual premium service fee. After 16 years of “free” Gmail, that’s a big decision. Yes, you’re free to leave any time and they’ll forward all emails sent to you anywhere else you’d like, but I wouldn’t use a @hey.com address if I wasn’t actually using HEY.
Everybody’s got opinions
But before the details of my decision (like, who cares, right?), I wanted to comment on the fascinating public launch of HEY that we’ve been spectators to, and how its creators have had to walk back some of their design decisions after product met reality.
As my friend YJ says above, Basecamp and HEY are heavily opinionated products by opinionated people; it’s what allows them to take a well-established thing like email, with its standard organizing paradigms of Inbox, Outbox, Sent, Spam, and Trash folders, and try something new. It’s only meant to satisfy a certain type of user with certain needs and preferences.
It’s not easy building something out of new ideas, at huge scale, and making sure it’s robust enough to carry the personal and business correspondence of paying customers who’ll depend on it for time-sensitive messages. By Basecamp’s account, they’ve been working quietly on HEY for two years before this month’s semi-public launch. I think they deserve a tremendous amount of credit both for attempting it and for how stable it has been.
When we design services, we know we won’t catch everything or get it right the first time. It’s about having priorities and principles, and optimizing against them every step of the way. If you’ve defined and studied your target audience, and care about pleasing them to the exception of everyone else, then you can make decisions based on their needs. If you put in the work to develop a core experience that will set your business apart, then that becomes the thing you protect even if Apple or anyone else tries to make you change it. Some companies famously put speed over certainty, and while it dazzled a lot of CIOs and inspired them to try and do the same, its pitfalls are now well known.
We don’t know what HEY’s development process looked like, or what they prioritized, and so we can only guess from what they actually shipped and what they’ve done since. Upon contact with the wider marketplace, some of those opinionated ideas are now being challenged as problematic or discriminatory. Could more user research and testing have caught them before launch? Probably. Was catching them before launch a priority for the team, or did they intend to test them in public and fix unintended consequences as they were discovered? To their credit again, they’ve fixed a lot of things very fast in the past week. From adding disposable functionality suggested by Apple to dumping fully built, non-trivial features… their responsiveness has been impressive.
Things that came broken
Let’s look at a couple of Twitter exchanges and changes I’ve spotted. On my first day with HEY, I noticed an unusual option in the “More” menu on every email thread. It was a button labeled something like “Generate Public Link”. This actually published the entire email conversation thread to a public webpage, allowing any third party to read and follow the exchange. I used it to help share a problem I was seeing with their support team, which is a nice way of enabling them to help customers without giving full access to all mail. And while you could always share private emails to a third party with copy/paste, screenshots, PDFs, etc. there was something unsettling about this. None of the other people would receive any notification that they were being “listened in on”, and anyone with the link would be able to see not just all previous emails, but any new ones added to the thread for as long as it was publicly shared.
You could be in a conversation with 20 people and not know if any one of them had generated a link and leaked it. When I explained this in a group chat, there was some disbelief. One person called it a “built-in whistleblower feature”. After others complained on Twitter about the potential for abuse, this feature was completely removed.Continue reading “Hold up, HEY”
(For Part 2 of this review, check out: Hold up, HEY)
I’ve been pretty keen to see HEY’s rethinking of email, and just got my early access invitation this week (I joined the queue back in February, perhaps on Day 2 of their recruitment drive). I was also an early adopter of Gmail back in 2004, and as they say on the manifesto page, there’s not been much innovation in the world of personal email since. If anything, email has been in decline and most of its use cases now belong to chat platforms (keeping up with friends), workplace project management/collaboration suites (enterprise communications), and services’ own portals (seeing account and order histories). The resurgence of newsletters is one bright spot, and displaying them is one of the main jobs of my email account.
Anyway, I get excited about new things quite easily. When the invitations started rolling out, I was obsessively checking my inbox, and I kid you not, literally dreaming about getting mine to the point where I was waking up in the middle of the night with the urge to check my mail! Part of the anxiety probably came from
wanting needing to secure my address of choice, like I was lucky enough to do back in 2004 with Gmail. Just try getting your name now without adding random numbers; I don’t know how the poor kids today deal with the scarcity. My wife also wants any readers to know that she’s heard enough about my two username options, the pros and cons of both, and never wants to discuss email addresses again.
So now that I’ve used it for a little bit, I’m undecided if I should make this my primary email service. On one hand, everything they promise is true. The workflows are elegant, the way it puts you at the center of the experience is refreshing (no stranger can disturb your peace, OCD freaks can bundle threads together, etc.), and the emphasis on privacy and business model transparency is way better than any free alternative. On the other hand, it’s not entirely how I’d like to use email, and some edges are rough to the touch.Continue reading “An early look at HEY email”
I was surprised to learn that astrology is experiencing a comeback amongst millennials, thanks to an app called Co–Star that has been steadily growing beneath my radar. When a decade-younger friend sold it to me over drinks last week, the most interesting thing about it to me was its inexplicable use of an n-dash in the name. I installed it for a look, saw a personality trait in the natal chart* that didn’t quite match my self-image, and promptly forgot about it until the push notifications started arriving.
These nudges are titled “Your day at a glance”, and are so iconic to this audience that the Instagram filter creator known as autonommy has made one that superimposes Co–Star notifications over your head. They’re usually a single mysterious line or proverb that you’re meant to contemplate as things happen to you.
Yesterday (an uneventful day), I was assured, “You don’t have to be afraid.” Today, it asked, “What lessons have you learned today?” Tapping into the app unleashes a torrent of AI-assembled advice that tells you how to deal with the challenges of existence as per the day’s astral alignment. The tone of voice is often surprising: acerbic, blunt, even dark.
Instead of deleting the app as I meant to do, I discussed it with some people around me and shared a Verge article about the team behind it, and now I’ve got irl friends on this astrology social network, and we can see each other’s fates and compatibility, and I think I’m keeping it? It’s not like I’ve suddenly taken horoscopes at face value, but perhaps it fills a gap — I need someone to regularly kick my ass on personal development, and whether I agree with the “advice” or not, these prompts might get me to work a little harder at things. They’re challenges.
Coincidentally, I spent much of yesterday reading through the backlog of email newsletters I subscribed to and then got overwhelmed by. When someone’s thoughts on screen are a year old, making reference to events that you and the internet are so over by now, but the words remain productive, insightful, and capable of inspiring you to look back at your old email newsletter project from 6(!) years ago and maybe start writing on your blog again, they can have all the paid subscription money. If you’re in need of a couple recommendations: try Dan Hon and Craig Mod’s.
There’s always a voice gently suggesting I “write more”. Sometimes I think I write enough at work as it is. As the activities that make up my day job changed over the last few years, so did the emphasis on actual writing as a vehicle for Client Value Delivery. It took awhile to join the dots between the kind of writing I did in advertising, publishing, side projects, and now in a design/consulting context, but that still leaves out the “pleasure writing”, as one acquaintance recently called it.
Right now, I’m feeling out of practice and clumsy when it comes to this stuff. I don’t know how to write to you anymore. Maybe I cut down on tweeting and blogging because we all entered a digital privacy crisis, but the net result was falling out of the public writing habit altogether. I lost imaginary friends.
So. Why not try again? What do I have to be afraid of? What lessons am I learning today?
*Those natal charts: You plug in your date/time/location of birth, and it pulls historical NASA data to see where celestial bodies were when you were born, and interprets their deviations in space each day to produce your horoscope. Are these even called horoscopes? I don’t know; that word seems dated and quacky, like something in a crinkled copy of Reader’s Digest, whereas Co–Star feels like something new — a bit of not entirely serious millennial wellness — dressed up in ancient clothes.
A couple of years ago, we had a colleague from Hong Kong in town who would do the exact same thing as a party trick, except she manually read and interpreted the natal charts which she generated using a Chinese app. Co–Star has simply scaled this with technology and a content team.